My previous review was written for the earlier version of Smoky Mountain Beard Co.'s beard balm, which was less pliable than the "conditioning balm" that's now available. I still have a can of the earlier version, and I can say it's more difficult to use simply because it's actually a harder balm. The conditioning balm, which is what is now listed on the website, is much easier to use, is softer, more malleable, and more "user-friendly".
I use Smoky Mountain's Honey Oat soap, and their White Lightnin' oil, which are very good products. Before I added the new and improved "conditioning balm", I found that if I skipped a shower the day after using the soap and applying the oil, I would have a return of the beard itch and flaky skin. However, once I added the conditioning balm to my regimen, the second day was easily handled and I no longer experienced that itch and flake like I had suffered from previously. Between the oil and the conditioning balm, they seem to add the right amount of skin conditioning that I need.
So to summarize, although I had great results using Smoky Mountain Beard Co.'s soap and oil, I found even better results by adding their conditioning balm. Each guy will probably experience different results, but it's probably worth your time to give the conditioning balm a try.